We have considerable experience in conducting diagnostics across functional areas to understand transformation opportunity at a granular level. We complement our hands-on work with proprietary, rapid diagnostic tools and concepts that tackle a range of healthcare challenges. Further, we use a proven recipe of practices and governance to ensure that the identified opportunities progress from ideas to well-developed implementation plans to support healthcare organizations.

We tailor our transformation approaches to a healthcare organization’s situation and goals, and work with an organization to alter its performance, health, and capabilities completely when the aspiration is a radical step up in performance. In other instances, we apply a unique approach that provides flexibility but still generates significant improvement in execution, capability, and growth. We frequently conduct M&A and strategy transformations in targeted situations.

During the implementation phase of a transformation, we engage experts in growth, consumer journeys, digital, corporate finance, supply chain, back-office functions, patient access, and clinical operations alongside dedicated delivery and implementation resources (including interim management, when appropriate) to drive differentiated levels of performance and growth.

Background:

In this case study, we examine how we partnered with a Healthcare system to optimize patient flow in the Emergency Department (ED) of a mid-sized hospital serving a diverse patient population. The objective of the initiative was to optimize patient throughput, reduce wait times, and improve overall operational efficiency. Through. utilization of our VALUE Business Transformation Methodology, our client achieved significant improvements in patient flow, resulting in enhanced patient experiences and measurable outcomes.

VALUE (Validate, Analyze, Learn, Update, Enhance) is a best-in-class business transformation methodology. VALUE provides a structured way to identify opportunities for improvement, analyze the situation, and develop a solutions to drive transformation.

Phase 1 - VALIDATE:

The key objective of the Validate phase is to clearly define opportunities for improvement. During this phase, we discovered the ED faced significant challenges, including overcrowding, prolonged wait times, and inefficiencies in patient flow. These challenges led to compromised patient care and satisfaction, as well as increased resource strain on the hospital.

Phase 2 - ANALYZE

In the Analyze phase the team collaborated with leaders and frontline team members to further understand the current state of key processes and collect sound data on process performance. We conducted a thorough analysis and collect baseline metrics. Key metrics measured included:

Average door-to-triage time: 30 minutes

Average door-to-provider time: 75 minutes

Average length of stay (LOS) for admitted patients: 10 hours

Patient satisfaction scores: 65% (below industry benchmarks)

Staff satisfaction scores: 55% (indicating low morale)

Phase 3 - LEARN

During the Learn phase our team used the process and performance information from the Analyze Phase to assess and analyze process data, perform root cause analysis for potential issues, and identify inefficiencies in the ED’s patient flow. The team recognized multiple opportunities for improvement.

Phase 4 - UPDATE

The main objective of Update phase is to design a streamlined and more efficient process. During this phase we outlined a full-scale implementation plan of our improvement solutions.

Based on the findings during the Learn phase, we collaborated with our client’s multi-disciplined team to develop a comprehensive improvement plan that included process redesign, resource optimization, and staff training. Key innovations included

1. Leveraging Innovation and Technology:

Full Ton Strategies recommended and assisted with implementing innovative technological solutions to streamline patient flow. This included the introduction of a digital triage system, real-time patient tracking, and electronic health record integration to enhance communication and data accessibility.

2. Unleashing Human Potential:

Our team recognized the importance of engaged and empowered staff in achieving successful transformation. We provided training sessions, workshops, and continuous education to the ED staff, focusing on teamwork, communication, and process improvement methodologies.

Phase 5 - ENHANCE

The key objective of the final phase of VALUE is to complete solution implementation, ensure process consistency, and provide comprehensive training on the solutions to ensure sustainment.

Our team supported our client in implementing the improvement strategy. We facilitated change management, monitored progress, and conducted regular performance evaluations. Our VALUE Business Transformation Methodology was utilized to identify and address any ongoing challenges.

Through our support, our client achieved significant measurable results:

Average door-to-triage time reduced to 10 minutes, representing a 66.7% improvement.

Average door-to-provider time reduced to 40 minutes, representing a 46.7% improvement.

Average length of stay (LOS) for admitted patients decreased to 6 hours, indicating a 40% reduction.

Patient satisfaction scores increased to 90%, surpassing industry benchmarks.

Staff satisfaction scores improved to 80%, reflecting increased morale and engagement.